Candelen (“Candelen,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, Candelen.org (the “Site”).
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, submit forms, make donations, contact us, or otherwise interact with us online.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
- Name
- Email address
- Phone number
- Mailing address
- Organization or program affiliation
- Information you provide in contact forms, applications, registrations, or other submissions
- Donation-related information you choose to provide
Information collected automatically
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Referring website
- General usage and traffic data
Information from third parties
We may receive information from service providers or platforms that help us operate the Site, process donations, manage forms, send emails, or analyze website traffic.
2. How We Use Information
We may use collected information to:
- Respond to inquiries and requests
- Provide information about our programs, services, events, and resources
- Process donations or other transactions
- Administer registrations, applications, or submissions
- Improve our website, communications, and services
- Monitor site performance, security, and usage
- Comply with legal obligations
- Protect the rights, safety, and security of Candelen and Site users
3. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website functionality, remember preferences, analyze traffic, and better understand how visitors use our Site.
You can typically control cookies through your browser settings. Disabling cookies may affect some Site functionality.
4. How We Share Information
We do not sell personal information.
We may share information:
- With service providers that help us operate the Site or our organization
- With donation processors, email platforms, analytics providers, hosting providers, and form processors
- When required by law, court order, or legal process
- To protect the rights, safety, and security of Candelen, our users, or others
- In connection with a merger, restructuring, or transfer of assets, to the extent permitted by law
5. Donations and Payment Information
If you make a donation through our Site, payment information may be collected and processed by a third-party payment processor. Candelen does not necessarily store full payment card information on its own servers unless explicitly stated otherwise.
We encourage users to review the privacy policy of any third-party donation or payment platform used on the Site.
6. Third-Party Links and Services
Our Site may contain links to third-party websites, platforms, or social media pages. We are not responsible for the privacy practices, content, or security of those third parties. Your use of third-party services is subject to their own terms and privacy policies.
7. Children’s Privacy
Candelen serves families, caregivers, and communities that support children, but our Site is not intended for children to use independently for submitting personal information.
We do not knowingly collect personal information online directly from children under 13 without appropriate consent where required by law. If you believe a child has provided personal information through the Site, please contact us so we can review and delete it if appropriate.
8. Sensitive Information
Please do not submit sensitive personal information through the Site unless specifically requested and appropriately secured. This may include Social Security numbers, financial account details, medical information, or other sensitive data.
If Candelen collects sensitive information through specific programs, forms, or secure systems, that collection may be governed by additional notices or consent language provided at the point of collection.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to meet legal, operational, accounting, reporting, or program-related requirements.
11. Your Choices
You may choose not to provide certain personal information, though that may limit your ability to use some features of the Site.
You may also:
- Contact us to update or correct your information
- Opt out of marketing emails by using the unsubscribe link in those emails
- Request information about the personal information we maintain about you, subject to applicable law
12. State Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable state laws, including the right to request access, correction, deletion, or additional information about our data practices.
To exercise applicable privacy rights, contact us using the information below.
13. Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is not yet a universally accepted standard for responding to these signals, our Site may not respond to Do Not Track requests.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted means you accept the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Candelen
777 E. Thomas Road, Suite 200
Phoenix, AZ 85014
(480) 829-0500
Email: Hello@Candelen.org